Balanced Score Card

The Problem

A leading Tier 1 US-based Cable Operator wanted to track the investments and deployments from a network upgrade initiative and its corresponding impact on the network performance and customer experience.

DTS Approach

  • Developed a framework for Balanced Score Card initiative
    • Engaged cross-functionally to gather reporting requirements
    • Defined the metrics and identified corresponding data sources
  • Collected data from identified sources and scrubbed it for abnormalities
  • Developed a comprehensive excel model for analyzing the data
  • Assessed the impact of spending on network performance and customer experience
  • Created views of activity and spending by network stack and market
  • Prepared executive presentation material to convey insights from the analysis
  • Conducted training to help client develop the reporting capability in-house

Client Benefits

  • The client received the capability to correlate the financial investments to improvements in network and customer KPIs at a national, regional, and market level.
  • The client used the material to inform the C-level executives and the board of directors on a monthly cadence.
  • The effort piqued further interest in data analytics to answer several business problems facing the client.