Balanced Score Card

A leading Tier 1 US-based Cable Operator wanted to track the investments and deployments from a network upgrade initiative and its corresponding impact on the network performance and customer experience.

• Developed a framework for Balanced Score Card initiative
  • Engaged cross-functionally to gather reporting requirements
  • Defined the metrics and identified corresponding data sources
• Collected data from identified sources and scrubbed it for abnormalities
• Developed a comprehensive excel model for analyzing the data
• Assessed the impact of spending on network performance and customer experience
• Created views of activity and spending by network stack and market
• Prepared executive presentation material to convey insights from the analysis
• Conducted training to help client develop the reporting capability in-house

• The client received the capability to correlate the financial investments to improvements in network and customer KPIs at a national, regional, and market level.
• The client used the material to inform the C-level executives and the board of directors on a monthly cadence.
• The effort piqued further interest in data analytics to answer several business problems facing the client.