Fiber To The Home and WiFi RACI

The Problem

A leading Tier 1 Cable Operator recruited DTS to create a program-level Responsibility Matrix (RACI) to manage the complete life cycle for all Fiber To The Home and WiFi initiatives from product inception to product launch.

DTS Approach

  • DTS developed a framework on how all the teams interact with each other.
    • Interviewed leadership to understand the roles and responsibilities
    • Created a fulfillment and assurance architectures
    • Developed a standardized RACI methodology
  • Created service fulfillment and assurance RACI for all FTTH and WiFi initiatives
  • Analyzed existing gaps within the current organization
  • Presented and resolved existing gaps with different stake holders
  • Presented new program-level responsibility matrix proposal to the teams
  • Adjusted RACI through multiple implementation cycles

Client Benefits

  • The client’s overall performance improved by defining clear roles and responsibilities across all teams and gained cost synergies from standardizing program level RACI.
  • The client optimized operations by assigning clear roles and responsibilities within the different teams (avoiding duplicate efforts and costs).
  • The client provided recommended organizational changes to improve effectiveness.