Fiber To The Home and WiFi RACI

A leading Tier 1 Cable Operator recruited DTS to create a program-level Responsibility Matrix (RACI) to manage the complete life cycle for all Fiber To The Home and WiFi initiatives from product inception to product launch.

• DTS developed a framework on how all the teams interact with each other.
  • Interviewed leadership to understand the roles and responsibilities
  • Created a fulfillment and assurance architectures
  • Developed a standardized RACI methodology
• Created service fulfillment and assurance RACI for all FTTH and WiFi initiatives
• Analyzed existing gaps within the current organization
• Presented and resolved existing gaps with different stake holders
• Presented new program-level responsibility matrix proposal to the teams
• Adjusted RACI through multiple implementation cycles

• The client’s overall performance improved by defining clear roles and responsibilities across all teams and gained cost synergies from standardizing program level RACI.
• The client optimized operations by assigning clear roles and responsibilities within the different teams (avoiding duplicate efforts and costs).
• The client provided recommended organizational changes to improve effectiveness.