Wi-Fi Program Governance

The Problem

A leading Tier 1 Cable Operator recruited DTS to create and manage WiFi program governance to standardize WiFi design, device certification, common playbook, common BOM, WiFi tools, and program management.

DTS Approach

  • Developed a framework for Wi-Fi program governance structure
    • Identified the existing process to understand steps involved
    • Interviewed stakeholders to understand each step
  • Drove cross-functional discussions to define requirements for various steps
  • Created an inventory of access points deployed in the network and SCM
  • Created Wi-Fi Build book and Run book for all Wi-Fi product offerings
  • Defined one service fulfillment and assurance process for all WiFi offerings
  • Developed a Master BoM including part numbers and unit prices
  • Created a sparing strategy for each market with critical spares

Client Benefits

  • The client gained cost synergies from standardizing the BoM, tools, and AP validations from volume discounts obtained by consolidation of the equipment and tools.
  • The client optimized time to market by defining common playbook, common BoM, and service assurance and service-fulfillment processes.