Hosted Voice RFP

The Problem

A leading Tier 1 US-based Cable Operator wanted to explore possibility of outsourcing hosted voice services. DTS assisted them with development of the RFP, analysis of responses, and the vendor selection process.

DTS Approach

  • Created a framework to execute and run the RFP
    • Defined the scope of the RFP
    • Identified categories of requirements
    • Interviewed stakeholders to compile a list of requirements
  • Performed industry analysis and identified potential vendors
  • Issued RFPs and coordinated responses from vendors
  • Facilitated compilation of clients’ response to vendor questions
  • Developed a scoring criterion to compare vendor offers
  • Organized on-site presentations with shortlisted vendors
  • Compared Vendor responses for Pricing, Technical, and strategic match
  • Recommended best Vendor match

Client Benefits

  • The client received a clear understanding of the available options in the market and their pricing as it relates to the client’s usage.
  • The client gained an understanding of limitations/advantages of the in-house comparative solution being offered.
  • The framework created enabled business owners to make an informed recommendation.