Hosted Voice RFP

A leading Tier 1 US-based Cable Operator wanted to explore possibility of outsourcing hosted voice services. DTS assisted them with development of the RFP, analysis of responses, and the vendor selection process.

• Created a framework to execute and run the RFP
  • Defined the scope of the RFP
  • Identified categories of requirements
  • Interviewed stakeholders to compile a list of requirements
• Performed industry analysis and identified potential vendors
• Issued RFPs and coordinated responses from vendors
• Facilitated compilation of clients’ response to vendor questions
• Developed a scoring criterion to compare vendor offers
• Organized on-site presentations with shortlisted vendors
• Compared Vendor responses for Pricing, Technical, and strategic match
• Recommended best Vendor match

• The client received a clear understanding of the available options in the market and their pricing as it relates to the client’s usage.
• The client gained an understanding of limitations/advantages of the in-house comparative solution being offered.
• The framework created enabled business owners to make an informed recommendation.